Banca Transilvania will offer customers an AI assistant through WhatsApp

Banca Transilvania has chosen Vonage to power its digital transformation of traditional banking. The first bank in Romania is leveraging the Vonage API Platform to offer customers an AI-powered virtual assistant through WhatsApp using the Vonage Messages API.

With a fully-integrated platform and global presence, Vonage APIs offer a simple, agile way to integrate with the WhatsApp Business solution, through which Banca Transilvania’s virtual assistant will provide customers with access to critical information.

As a WhatsApp Business Solution Provider, Vonage uses its Messages API to power the AI-driven Banca Transilvania virtual assistant, ‘Raul’, to use deep learning and natural language processing to simplify day-to-day business activities.

Customers can use the WhatsApp chatbot for services such as balance queries, checking payment obligations for credit cards and exchange rates.

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